If you feel that you need to take a break from gambling, we offer a self-exclusion option to help you manage your gaming experience. Self-exclusion allows you to temporarily or permanently restrict access to your account for a specified period. This can be a helpful tool if you're feeling overwhelmed or simply need a pause from gambling.
Here’s how you can set up self-exclusion:
1. Log In to Your Account:
To begin the self-exclusion process, you’ll first need to log in to your account. Enter your username and password to access your profile.
2. Go to Responsible Gambling Section:
Once you’re logged in, navigate to the Responsible Gambling section within your account settings. This section provides all the tools you need to manage your gambling activity, including setting limits, reminders, and self-exclusion options.
3. Choose Your Self-Exclusion Period:
In the Responsible Gambling section, you’ll find the option to select your self-exclusion period. You can choose a temporary break (such as 24 hours, 7 days, or 30 days) or opt for a longer-term exclusion, depending on your needs. The available time frames vary, so you can select the one that works best for you. Once you’ve chosen the duration, follow the on-screen instructions to confirm your decision.
Temporary self-exclusion: You may choose a short-term break if you simply need to step away for a few days or weeks.
Long-term self-exclusion: If you feel that you need a more extended break, you can select a longer self-exclusion period, which could range from several months to up to a year or more.
4. Confirm Your Self-Exclusion Request:
After selecting your preferred self-exclusion period, you’ll need to confirm your request. This step ensures that you are fully aware of the consequences and the period of exclusion you’re committing to. During this time, you will not be able to log in to your account or engage in any gambling activities.
5. Contact Customer Support (If Needed):
If you have any difficulty setting up self-exclusion, or if you would prefer assistance, you can always contact customer support. Our support team is available to guide you through the process and can help you set up self-exclusion if you prefer not to do it on your own. You can reach our customer support team via:
Live chat: Available 24/7 for immediate assistance.
Email: Send us an email, and our team will respond as soon as possible.
Phone (if available): Call us during business hours for direct support.
6. Reaffirm Your Decision:
Self-exclusion is a significant step, and once it’s activated, it cannot be undone until the exclusion period expires. We strongly recommend that you carefully consider this decision, as it will temporarily restrict your access to your account and all gambling features.